Free Business Tool
Chatbot ROI Calculator
Enter your monthly ticket volume, average handle time, agent salary, and expected deflection rate to estimate how much a support chatbot could save your team instantly in your browser. See monthly savings, payback period, and annual ROI. No uploads to any server, completely private.
Used to format every cost figure below
tickets
Total tickets your team handles per monthmin
Average minutes an agent spends per ticketUsed to calculate an hourly labor cost
Percent of tickets the chatbot resolves without an agent
Ongoing subscription or hosting cost per month
One time implementation or build cost
A chatbot at this deflection rate would save approximately $3,808 per month after costs.Positive ROI
1,400Tickets Deflected/mo
187Hours Saved/mo
1.08FTEs Freed Up
$3,808Net Savings/mo
$45,693Net Savings/yr
Detailed ROI Breakdown
| Monthly tickets before chatbot | 4,000 |
| Tickets handled by agents after chatbot | 2,600 |
| Agent hours before chatbot | 533.3 |
| Agent hours after chatbot | 346.7 |
| Labor cost before chatbot | $12,308 |
| Labor cost after chatbot | $8,000 |
| Gross labor savings per month | $4,308 |
| Chatbot cost per month | $500 |
| Net savings per month | $3,808 |
| Net savings per year | $45,693 |
| Payback period for setup cost | 0.5 months |
| Annual ROI | 546.2% |
How to use the Chatbot ROI Calculator
Enter your monthly support ticket volume and the average handle time per ticket in minutes
Enter your average agent annual salary, which is used to calculate an effective hourly labor cost
Choose a Deflection Rate preset, or select Custom to enter your own expected percentage of tickets resolved by the chatbot
Enter the chatbot's expected monthly cost and any one time setup or implementation cost
Watch the stats strip for tickets deflected, hours saved, and net savings updating instantly as you adjust inputs
Check the Detailed ROI Breakdown table to see labor costs before and after, payback period, and annual ROI
A payback period of Not Reached means net monthly savings are not currently positive enough to recover the setup cost
Use Download Summary to save a plain text report of your inputs and results for sharing with stakeholders
All calculations happen locally in your browser using pure JavaScript. Your figures are never uploaded to any server and stay completely private
